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Frequently Asked Questions
If you have a DPD assignment or parcel number you can view the delivery status of your parcel. For Parcel Tracking Click Here. Alternatively you can track your package by phoning us on 0845 389 1707 and quoting your reference number. We will then be able to help you find the location and progress of your package.
The standard delivery charge on items is for goods up to 30kg, any weight above that an additional charge of £2.75 maybe be requested to ensure the goods are delivered to you.
Our express service does not include Saturday Delivery. If you order before 1pm Friday your order will arrive Monday. Items are dispatched Monday to Friday (Excluding Bank Holidays).
If nobody was available to sign for the goods DPD will leave a card with details and phone number to call to arrange another delivery or collection.
If you place your order before 12 midday on a weekday it will be dispatched the same day.
Call us on 0845 389 1707 and we will be happy to help. Please remember if your not 100% satisfied with your order you may return it to us using our returns policy.
For international addresses (anything outside the United Kingdom), we are not responsible for any duties, tariffs or fees imposed (if any) by the respective government or local agency.
Here at MailOrderGolf we believe in customer choice and therefore offer tailor specific orders over the phone. We pride ourselves on having a huge range of golf balls and if you cannot find a specific model on our website we will be happy to help accommodate your requirements.
Other Topics
Shipping & Delivery
Privacy & Security
Returns & Replacements
Orders
Payments & Promotions
Accounts & Orders
Shipping & Delivery
Mailordergolf.com provides a rapid and efficient shipping service through DPD express delivery service to Great Britain, the European Union, and internationally. Orders can be dispatched to your home or work address. All shipments are fully insured. To receive your order by the next day you have to place your order before 2 pm to receive your goods the following day.
Please visit Delivery rates to see a complete breakdown of delivery charges.
For Parcel Tracking Click Here
European Union
DPD offers one of the fastest, most reliable road-based delivery services in Europe. With more than 500 depots spread throughout Europe and beyond.
International
Outside of the European Union, we can provide shipping and to give you a quote please e-mail or phone us.
Privacy & Security
We take privacy very seriously at Mailordergolf and therefore do not disclose buyer’s information to any third parties. We will never collect sensitive or personal information without your explicit authority and consent to do so. All data is up to date and stored according to Data Protection Act 1998. You are able to request to see and check your information we have at any time by contacting us. All information is kept within the EEA (European Economic Area). We only collect information directly relevant to your order so we may swiftly process and dispatch your item. The information example we ask for includes your name, address, and credit card details.
Returns & Replacements
If you’ve received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund, exchange or credit note, subject to the following conditions:
• The goods are returned in a brand new unused condition.
• You inform us via email at sales@mailordergolf.com detailing the goods you wish to return, the reason why you want to return them, and your telephone number. You will then be contacted as soon as possible to discuss the quickest way to proceed.
• Change of mind cancellation products must be returned within seven working days of receipt of your order.
• The ordered goods are not made or modified to your specification or clearly personalised.
• You arrange for safe return delivery at your cost. You will be given the address after you contact us via email.
• Goods must be returned within 30 days.
• You are responsible for returning the goods in a re-saleable condition, unused and in their original un-spoilt packaging.
You may decide to cancel your order up to 7 days after you receive the item/s. If you are unhappy for any reason please contact us on 0845 389 1707. We ask that you return the items in their original packaging and ensure that they are securely wrapped. You must pay for the return cost of the items to us. You will be refunded the total original cost plus shipping to you within 30 days of the return of items. We aim to resolve all queries or concerns before you return the item to us, please e-mail sales@mailordergolf.co.uk or phone us on 0845 389 1707.
Orders
We have a streamlined ordering system to allow the customer to custom select their desired ball grade and quantity.
When placing an order select the brand and model you would like then using ‘Step One – Select your grade’ select which grade you would like. If you select a better grade of ball the price will automatically update to factor in the new cost. When you are happy with your grade of the ball add the item to your order.
From the shopping cart, you can change the quantity of items to reflect your desired amount. From the shopping cart, you can proceed to checkout and follow the easy point by point page to finish your order.
Payments & Promotions
We accept a range of payments including credit cards, debit card,s and Paypal payments.
Prices quoted are inclusive of VAT and are current at the time of publishing. All prices are quoted in pounds Sterling and do not include the cost of delivery and packaging. Payment shall be made at the time that the order is placed. Payment may be made by major credit card and debit cards: (Switch/Maestro (UK customers only); Visa and Mastercard.
Accounts & Orders
If you have a customer account with us then you can view your orders by logging into Mailordergolf and selecting ‘My Account’ then ‘My Orders’ from there you can view your previous or current orders.
Update your account – This is simply done by logging into Mailordergolf and selecting either ‘Account Information’ or ‘Address Books’ to update your name/password or shipping address.