Shipping policy
Last updated: 28/07/2026
This Shipping and Delivery Policy applies to orders placed through mailordergolf.com. MailOrderGolf is operated by Second Chance Limited.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: sales@mailordergolf.com
Phone: +44 (0)1253 349327
Dispatch Address
MailOrderGolf
Units 1–4 Pipers Court
Amy Johnson Way
Blackpool
FY4 2RT
United Kingdom
Where We Deliver
We deliver throughout the United Kingdom and to a range of international destinations.
The countries and regions we serve are determined by the delivery options available at checkout. If your delivery address is eligible, the available shipping methods, estimated delivery times and charges will be displayed before you complete your purchase.
From time to time, the destinations we serve may change due to courier availability, customs requirements, legal restrictions, operational circumstances or other factors outside our control.
The ability to select a country or region on our website does not guarantee that delivery is available for every product or every address. Delivery is only available where a shipping option is offered during checkout.
Certain products may be unavailable for delivery to particular destinations because of their size, weight, value, supplier restrictions, courier limitations or local import regulations.
If you are unsure whether we can deliver to your location, please contact us before placing your order.
Dispatch and Order Processing
Orders are usually processed and dispatched within 1–3 working days, subject to stock availability and successful payment authorisation.
Orders are dispatched Monday to Friday, excluding weekends and public holidays.
Orders placed after any applicable dispatch cut-off time will normally be processed on the next working day.
During busy periods, promotional events or adverse weather conditions, dispatch may take longer. If we expect a significant delay, we will contact you using the details provided with your order.
Orders will only be dispatched once payment has been successfully authorised.
If an item becomes unavailable after your order has been placed, we will contact you to discuss the available options, which may include:
- waiting for new stock;
- choosing an alternative product;
- dispatching available items separately where practical; or
- cancelling the unavailable item and issuing a refund.
Delivery Options and Charges
Available delivery services depend on your delivery address, the products ordered and courier availability.
Delivery options, estimated delivery times and delivery charges are shown during checkout before you place your order.
Estimated delivery times begin from the date your order is dispatched unless stated otherwise.
Delivery dates are estimates only and are not guaranteed unless a specific guaranteed delivery service has been purchased.
Free delivery promotions may be available from time to time and will be clearly displayed on our website or at checkout where applicable.
Additional delivery charges may apply to oversized, heavy or remote-area deliveries where shown before payment is completed.
Couriers and Tracking
We use a range of trusted courier partners depending on the destination, size, weight and value of your order.
These may include Royal Mail, DPD, DHL, FedEx, UPS or other suitable delivery providers.
Where available, tracking information will be sent by email, courier notification, Shopify notification and/or SMS.
Delivery Address
Customers are responsible for ensuring that the delivery address entered during checkout is accurate and complete.
If you notice an error after placing your order, please contact us as soon as possible.
If your order has already been dispatched, we may not be able to amend the delivery address.
Failed Deliveries
If delivery cannot be completed, the courier may:
- leave a calling card or notification;
- attempt redelivery;
- leave the parcel in a safe place where authorised;
- deliver to a nominated collection point; or
- return the parcel to us.
If an order is returned because an incorrect delivery address was supplied, delivery attempts were unsuccessful or the parcel was not collected, additional delivery charges may apply before the order can be resent.
Original delivery charges are generally non-refundable where delivery fails due to incorrect customer information or failure to collect the parcel.
Lost, Delayed or Damaged Deliveries
If your order has not arrived within the estimated delivery period, please check any tracking information first.
If you still require assistance, contact us and we will investigate with the courier.
If a parcel is confirmed as lost, we will arrange an appropriate replacement or refund where applicable.
If tracking shows that a parcel has been delivered but you cannot locate it, we may ask you to check with members of your household, neighbours, safe places or local collection points before opening an investigation with the courier.
If your parcel arrives damaged, please notify us as soon as reasonably possible and, where practical, provide:
- your order number;
- photographs of the parcel and damaged goods; and
- any other information requested to assist our investigation.
Please retain the original packaging until the matter has been resolved.
International Deliveries
Orders may be dispatched from one of our fulfilment locations depending on stock availability and the delivery destination.
For international deliveries, customs procedures, security checks or local postal services may occasionally extend delivery times.
Where applicable, taxes, duties, import charges or customs fees will be displayed or calculated during checkout where supported by our checkout systems.
Where charges cannot be collected during checkout, they may be payable by the customer before delivery. Customers are responsible for complying with the import requirements of their destination country.
If a shipment is refused or returned because customs charges, import duties or local taxes have not been paid, any refund may be reduced to cover delivery costs, return shipping, customs charges or other costs incurred.
Pre-Orders
Where pre-order products are offered, the estimated dispatch date will be shown on the relevant product page.
If a pre-order is delayed, we will contact you to explain the revised timetable and the options available.
Unless otherwise stated, pre-orders may usually be cancelled before dispatch.
Large or High-Value Items
Some products, including golf clubs, golf bags, trolleys and other larger items, may require specialist delivery services.
High-value deliveries may require a signature upon delivery.
If you instruct the courier to leave a parcel in a designated safe place, responsibility for the parcel may transfer once the courier confirms successful delivery in accordance with your instructions.
Unless specifically offered during checkout, we do not normally deliver to PO Boxes, parcel lockers or BFPO addresses.
Click & Collect
We do not currently offer a Click & Collect service.
Delivery Updates
Once your order has been placed, you will normally receive:
- an order confirmation email;
- a dispatch confirmation email; and
- tracking information where available.
Some courier partners may also send delivery notifications directly by email or SMS.
If you experience any delivery issues, please contact MailOrderGolf in the first instance and we will be happy to assist.
Returns
Information about cancelling an order after delivery, returning goods or requesting a refund can be found in our Returns, Refund and Cancellation Policy.
Contact
If you have any questions about this Shipping and Delivery Policy or require assistance with an order, please contact us:
Email: sales@mailordergolf.com
Telephone: +44 (0)1253 349327
We aim to respond to all enquiries as quickly as possible during our normal business hours.